September/2025
JOB POSTING
LABORATORY TECHNICIAN (COMPUTER)
The Caribbean Maritime University (CMU), the only specialized maritime university in the English-speaking Caribbean is inviting applications for LABORATORY TECHNICIAN (COMPUTER) Level 4) post assigned to the Palisadoes Park Main Campus and the Western Campus.
SUMMARY
The incumbent is responsible for providing technical assistance to students, faculty and staff. In addition, the incumbent would be required to perform advanced computer troubleshooting and basic data entry task.
KEY OUTPUTS:
- Hardware and Software tested.
- Computer Labs maintained.
- Simulator Labs maintained.
- Audio Visual equipment maintained.
- Inventory of I.T equipment maintained.
- Procedures, policies, and guidelines adhered to.
- Computers for use on the network are installed and configured.
- Activities are documented.
KEY RESPONSIBILITY AREAS:
- Installs and configures hardware and software components.
- Repairs or replaces damaged hardware.
- Upgrades systems to enable compatible software.
- Installs and upgrades antivirus software.
- Performs tests on new hardware and software.
- Defines software, hardware, and network requirements.
- Troubleshoots hardware and software issues.
- Provides technical user support to internal and external customers.
- Be present, visible, and available to Faculty, staff and students requiring technical assistance.
- Provides answers to Faculty, staff and students who are experiencing I.T. related issues.
- Be acquainted with campus technology changes and problems.
- Assisting with the Inventory of Information Technology equipment.
- Adheres to correct procedures, policies, and guidelines.
- Document all activities, record results and retrieve data.
- Maintains safe and clean work area and equipment.
- Schedules and prioritizes activities undertaken to meet agreed targets.
- Provides hardware and software support to staff, faculty and students.
- Communicates technical problems and proposes solutions to the System and Network Administrator.
- Consults with System and Network Administrator to develop appropriate technical solutions, if necessary.
- Installs and configure computers for use on the network as required.
- Installs and configure printers for individual computers and or for use on the network as required.
- Conducts data entry duties.
PERFORMANCE STANDARDS
- High level of satisfaction experienced by customers.
- Effective customer service and guidance provided for all customers
REQUIRED COMPETENCIES
Technical
- Excellent analytical and problem-solving skills
- Ability to learn, absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Knowledge of Company policies and practices
- Strong technical skills
- Highly self-motivated and directed
- Knowledge and understanding of computer lab environments.
- Knowledge of information systems environment, policies, procedures and standards
- Attention to details
- Ability to work as a team member
- Good harnessing of technology initiative
- Excellent time management and organization skills
- Must be capable of working efficiently with a minimum of direct supervision
Core
- Good oral and written communication
- Good problem solving, technical and analytical skills
- Good customer focus skills
MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE
- At least an Associate Degree in Information Technology; Computer Science; Computer/Software Engineering; or any other related field
- Good troubleshooting and problem-solving skills
- Proficiency in the use of relevant computer technology both hardware and software
- Excellent knowledge of PC repair techniques
- Knowledge of Windows, Networking, Microsoft Suite and Applications
Authority To:
- Access to computer and simulator labs.
- Computer and simulator labs network.
- Apply the organization IT policy as required.
- To implement and maintain access.
Special Conditions
- Required to work beyond normal working hours at times to meet deadlines
- Required to travel island wide
Interested persons should send their application and resume by October 9, 2025 to:
Director/Deputy Registrar, Human Resources & Administration
P.O. Box 8081
Kingston
Email: recruitment@cmu.edu.jm
The CMU thanks all applicants, however, kindly note that only shortlisted candidates will be contacted.
